Pingfang district in Harbin has opened online and offline platforms to make Party members and officials more accessible to ordinary people.

The initiative is a demonstration of the important role the public can play in helping to develop the district.

Any resident with a problem can now communicate with Party representatives, National People’s Congress representatives and members of the Chinese People's Political Consultative Conference through Tian Da Xiao Shi, a mobile app.

Officials contacted through the app are obliged to respond to any issues raised. Any complex or difficult issues raised through the platform will be referred to more senior officials and government departments.

For those who prefer face-to-face communication, they can find Party members and officials at several reception offices in Pingfang on the 10th and 25th days of every month.

Party members will also visit companies, public institutions, stores and people’s homes to learn about their concerns and issues.

A government official  explains her work in Harbin’s Pingfang district. [Photo/my399.com]

A government official talks to a local resident.[Photo/my399.com]